604.824.5848

Emergency Care for Pets

Although we are an appointment-based practice, we understand that accidents can happen and your pet may need urgent care at any given time. We are able to treat urgent cases during our operating hours. If possible, please call us first at 604-824-5848 before stopping by with your pet so we can prepare accordingly.

What if my pet needs urgent care and your hospital is closed?

Our veterinarians are available for on-call services Monday to Friday after opening hours. Simply call our main line 604-824-5848 and you will be routed to the doctor on call.

What if my pet needs urgent care on weekends or holidays?

You can call our main line 604-824-5848 and you will be routed to the Animal Emergency Clinic of the Fraser Valley. They are an AAHA certified Emergency practice open 24/7.

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Last updated: April 5, 2021

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
  • Continue the use of credit cards as the preferred payment method.
  • Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • 3. ONLINE CONSULTATIONS ARE AVAILABLE If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

    4. OPERATING HOURS We are OPEN with the following hours:
    Monday to Friday: 8:00 am - 5:30 pm
    Saturday: 9:00 am - 5 pm
    Sunday: Closed

    5. NEW PET OWNERS Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - The team at Cottonwood Veterinary Clinic