604.824.5848

Mission Statement

We believe in practicing high-quality evidence-based veterinary medicine and surgery in a collaborative and friendly environment.

We aim to educate our clients on animal care and ownership, including raising their public health awareness. We believe in creating a partnership with our clients which focuses on their pet’s health and nurturing the human-animal bond. We strive to exceed our clients’ expectation, treat them with respect and honesty. To treat their pets with respect and provide them with treatment and environment that are free from fear.

We treat our staff with respect and value their contribution. We train and inspire them to grow in their career.

VISION STATEMENT

Consistently delivering the highest quality of veterinary medicine and the most appropriate medical solutions for our clients and patients, one interaction at a time.

CORE VALUES

  1. Integrity:
    We are truthful and honest in what we do. We build trust through responsible actions. We strive to do the right thing, guided by the veterinary medical ethics, when we are faced with difficult decisions and hard choices even in the face of adversity.
  2. Accountability:
    Each of us is responsible for our words, our actions, and our result.
  3. Excellence:
    We strive to excel in what we do daily. In practicing high quality veterinary medicine and in providing patient care and client service.
  4. Collaborative:
    We work together, as a team, to accomplish our goals. We share cases and work load. We focus on what we can achieve together. We help each other and are not shy to ask for help. We listen to each other and welcome each other’s feedback. We strive for a fun, encouraging, friendly, and positive work environment.
  5. Growth:
    We embrace challenges. We learn from mistakes. There is always room for improvement and we strive to improve ourselves in our daily activity. We encourage continuous learning.

Last updated: April 5, 2021

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
  • Continue the use of credit cards as the preferred payment method.
  • Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • 3. ONLINE CONSULTATIONS ARE AVAILABLE If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

    4. OPERATING HOURS We are OPEN with the following hours:
    Monday to Friday: 8:00 am - 5:30 pm
    Saturday: 9:00 am - 5 pm
    Sunday: Closed

    5. NEW PET OWNERS Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - The team at Cottonwood Veterinary Clinic